EN
Arabic Dutch English French German Hindi Italian

Privacy Policy

Privacy Policy

Effective Date: 20/11/2024
Last Updated: 20/11/2024

YallaFix.xyz is committed to protecting your privacy and ensuring a secure user experience. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and mobile applications. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Name, phone number, email address, and home address.

  • Payment details (e.g., card details if applicable), though these are processed via secure third-party payment gateways.

  • Service preferences and booking history.

b. Location Data

  • Your latitude and longitude to identify your location for service delivery.

c. Device and Usage Information

  • IP address, browser type, operating system, and device details.

  • Details about your visits to our website or app, such as page views, time spent, and navigation paths.

d. Communications

  • Any information you provide when contacting customer support or responding to surveys.

2. How We Use Your Information

We use your information to:

  • Provide and manage the services you request, including booking and service delivery.

  • Improve and personalize your experience on our platform.

  • Process payments securely through third-party providers.

  • Send notifications and updates about your bookings and account.

  • Respond to inquiries, feedback, or complaints.

  • Maintain security and prevent fraud.

  • Comply with legal obligations.

3. Cookies

Our website and app use cookies to enhance your experience:

  • Session Cookies: Track your activity during your visit and expire after you close your browser.

  • Persistent Cookies: Save preferences for future visits until manually deleted or expired.

We may also use third-party services, like Google Analytics, to analyze website usage. Please review Google's Privacy Policy for more information.

4. Payment Security

All credit/debit card transactions are handled by our secure payment gateway partners. We do not store or share your card details.

5. Handling Cash Payments

If you pay for services in cash:

  • Users must confirm payment completion by providing the provider with the OTP sent via the app.

  • Providers are responsible for entering the OTP to finalize the transaction.

6. Information Sharing

We may share your information with:

  • Service providers to facilitate bookings and service delivery.

  • Payment processors for transaction handling.

  • Legal authorities if required by law.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

7. Data Storage and Transfers

Your data may be stored on servers located in the UAE or other countries where we operate. By using our services, you consent to the transfer of your data outside your country of residence.

8. Security Measures

We implement industry-standard security measures to protect your data. However, no transmission over the internet can be guaranteed 100% secure.

9. Your Rights

  • Access and Correction: You can request access to your personal data and correct inaccuracies.

  • Data Deletion: You may request data deletion by contacting us at info@yallafix.xyz.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Please check regularly.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact us at:
YallaFix.xyz
Email: info@yallafix.xyz
Phone: +971504978379

 

Privacy Policy for Providers and Partners

This privacy policy outlines how YallaFix.xyz collects, uses, and protects the personal and professional information of providers and partners registered on our platform.

1. Information We Collect

To join our system, providers and partners must supply the following personal and business-related data:

  • Identity Documents: UAE National ID, passport, and valid visa copy for verification purposes.

  • Professional Details: Trade license (if applicable), certifications, or proof of skills required for specific services.

  • Contact Information: Full name, phone number, email address, and home/business address.

  • Financial Information: Bank account details for payouts and payment records.

  • Service-Related Data: Ratings, reviews, service performance metrics, and feedback provided by users.

  • System Data: Logins, IP addresses, and timestamps of your interactions with our platform for security and audit purposes.

This information is collected at the time of registration and may be updated periodically.

2. How We Use Your Information

Your information is used strictly for the purposes outlined below:

  • To verify your identity and eligibility to work on the platform.

  • To assign you to service requests based on your location, skillset, and preferences.

  • To process payments for services rendered.

  • To ensure compliance with UAE labor and business regulations.

  • To improve your experience on the platform through personalized recommendations and service optimization.

  • To manage reviews, complaints, or disputes related to your services.

  • To communicate with you regarding platform updates, new policies, and opportunities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, your information may be shared:

  • With government and regulatory authorities for compliance with UAE laws.

  • With third-party service providers for background verification and payment processing.

  • With users, to a limited extent, such as displaying your name, profile picture, and service ratings on the platform.

4. Storage and Security

  • All personal information is securely stored on our servers, which are protected with robust firewalls and encryption technology.

  • Sensitive documents like passports and visa copies are stored with restricted access and are used solely for identity verification.

  • Payment data is handled by secure payment gateways, and no financial details are stored on our systems.

5. Your Responsibilities

As a provider, you agree to:

  • Provide accurate and updated personal and professional information.

  • Maintain the confidentiality of your login credentials.

  • Immediately notify us if your documents (e.g., visa) expire or change.

6. Data Retention

We retain your data for as long as your account is active or as required by UAE law. After account termination, some data may be kept for record-keeping and compliance.

7. Rights and Opt-Out Options

You can:

  • Request access to your personal data.

  • Request correction of inaccuracies.

  • Request account deactivation and deletion of data (subject to legal obligations).

For any data-related concerns, contact us at info@yallafix.xyz

8. Cookie Usage

Cookies are used to track your activities on the provider panel, improving navigation and operational efficiency. Refer to our full cookie policy for details.

9. Policy Updates

We may revise this policy from time to time. Changes will be communicated via email or posted on the platform. Continued use after updates constitutes acceptance of the revised policy.